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Privacy Policy

Last updated: 07/03/2025

1. Introduction

The Mill House ("we," "our," or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your information when you visit our website (https://www.millhousebirtley.co.uk) and interact with our services.

2. Contact Information

If you have any questions about this Privacy Policy, please contact:

  • Data Controller: The Mill House

  • Contact Person: Nick

  • Email: contact@millhousebirtley.co.uk

  • Address: The Mill House, Blackfell Way, Birtley, Chester-le-Street DH3 1RE

3. Personal Data We Collect

We may collect and process the following personal data:

  • Identity Data: Name

  • Contact Data: Email address, phone number

  • Booking Data: Table reservations and private hire inquiries (via OpenTable)

  • Marketing Data: Newsletter sign-ups and preferences

  • Technical Data: IP address and website usage data (via Google Analytics)

4. How We Collect Your Data

We collect personal data in the following ways:

  • When you make a table reservation via OpenTable

  • When you submit a private hire inquiry

  • When you sign up for our newsletter

  • Through cookies and tracking technologies (see Section 9)

5. Purpose & Legal Basis for Processing

We process your personal data for the following purposes:

PurposeLegal Basis

Managing table bookings and private hire inquiriesContractual necessity

Sending marketing emails (newsletter)Consent

Analysing website traffic and improving servicesLegitimate interest

Complying with legal obligationsLegal obligation

6. Data Sharing

We do not sell your personal data. However, we may share data with:

  • OpenTable (for managing table reservations)

  • Google Analytics (to monitor website traffic and improve user experience)

  • Wix (our website hosting platform)

All third-party providers process data in compliance with GDPR requirements.

7. International Data Transfers

Some third-party services (e.g., Wix, Google Analytics) may store and process data outside the UK. We ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)

  • Data Protection Agreements

  • Compliance with UK adequacy decisions

8. Data Retention

We retain personal data only as long as necessary:

  • Bookings and inquiries: Retained for 1 year after the last interaction

  • Newsletter subscriptions: Retained until the user unsubscribes

  • Analytics data: Retained as per Google’s retention policies

9. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. A cookie consent banner allows you to accept or decline non-essential cookies. For more information, refer to our Cookie Policy.

10. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Object to processing based on legitimate interests

  • Withdraw consent for marketing communications

  • Request data portability

To exercise any of these rights, contact us at contact@millhousebirtley.co.uk.

11. Complaints & Supervisory Authority

If you believe your data protection rights have been violated, you can contact us directly. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

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